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Customer Satisfaction Surveys, Ltd.™
is part of
Trullinger Associates,
Inc.™ (TAI), a market research company based in Naples, Florida.
We listen to the "Voice of the Customer" for our clients. CSSL's specialty is
smart, highly professional, disciplined research on customer and prospect attitudes.
Many CSSL clients regularly survey their customers through us to track
changes in attitudes and preferences, in the spirit of ISO-9001.
Meet CSSL at the Kendall
International Centre in beautiful Naples, Florida.
Clients include household
name companies involved in financial services, healthcare, consumer goods, computers, aviation,
electronics, etc. A unique specialty is research aimed at hard-to-reach executives,
such as CEO's.
Other survey
targets include patients, vendors, employees, voters, property
owners, parents, investors, etc.
For more information, see
Clients.
Dr. Jim
Trullinger personally oversees all work for our clients. In some
instances, he conducts the work himself, especially for difficult or test
programs. For more information, see
Management.
Note that CSSL's policy is to work for only one
client at a time per business category. This is to avoid potential conflicts of
interest and to help build solid working relationships of trust with our
clients.
See the numerous
how-to sections of this site for detailed discussion of how we design and manage
customer satisfaction surveys.
COMING SOON TO OUR SITE: Tips on Political Polling
& Public Opinion Polling.
For additional information on Trullinger Associates, Inc.™ and
TAI's other services, including focus groups, market profiles, business plans,
etc.,
click here.
Interested in
viewing a beautiful aerial photo of our area? If yes,
click here.
At CSSL, we love pandas! A portion of revenue
goes to panda conservation. All clients receive thank-you plush pandas!
Click here for details and photos.
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