A word on the person who personally oversees all customer satisfaction surveys at CSSL, working on a confidential basis for a select clientele.  That is Dr. Jim Trullinger, Ph.D., our president.

Dr. Trullinger got an early start in the research, reporting, and analysis field as a decorated U.S. Foreign Service Officer, where he performed certain highly classified political reporting functions in Vietnam.   There he was associated with the late William E. Colby, who later headed the C.I.A.

"I  will help make your project a success!" ... Jim Trullinger

Dr. Trullinger also directed a major philanthropic group overseas, Pearl S. Buck International, where, among other duties, he managed various research programs.

Dr. Trullinger graduated from Cornell University, holds an M.P.A. and a Ph.D., and conducted research under grant from the East-West Center.  He authored two books based on his research, the most recent published by Stanford University Press.  The earlier book was singled out by the American Library Association as an "outstanding academic book of the year."  He has some facility in 5 foreign languages.

Dr. Trullinger has extensive business experience, including years at Disney's former Fairchild Publications unit as Circulation Sales Manager for some 30 newspapers and magazines.  He directed a market research division for Rothstein-Tauber Marketing Services, with clients including Kodak, IBM, Fidelity Investments, Citicorp, Lever Brothers, etc.

At CSSL, Dr. Trullinger oversees and in some instances personally conducts research programs for a range of prestigious clients.  He also consults on research program design and sometimes trains in market research methodology.